Plaid 

PLAID, Inc., established in 2011 and based in Chuo, Japan, is a technology company focused on enhancing customer and employee experiences. Its primary offering is KARTE, a software-as-a-service (SaaS) platform developed and operated to optimize customer interactions within the Japanese market. In addition to the KARTE platform, PLAID provides expert professional services to assist enterprise clients with the deployment and ongoing management of their KARTE systems. The company further extends its services with "EmotionTech CX," a specialized support solution for surveying and analyzing customer feedback to improve overall client satisfaction and loyalty. Complementing this, "EmotionTech EX" offers similar survey and analysis support, but with a focus on enhancing the employee experience to foster greater workforce engagement.